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If the AutoProctor Google Forms add-on displays only a “Help” option instead of the expected “Settings” or “Results” options, you are experiencing a known Google Add-On issue. This happens frequently with Google Workspace add-ons and can usually be resolved by updating Chrome or clearing cached permissions.

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How to Fix It

1

Update Google Chrome

Install the latest version of Google Chrome to ensure compatibility with Google Workspace add-ons.
2

Open in Incognito Mode

Open the Google Form in an Incognito window (press Ctrl+Shift+N on Windows or Cmd+Shift+N on Mac). Incognito mode clears cached permissions that often cause this issue.
3

Reinstall the Add-On (If Needed)

If the issue persists, uninstall and reinstall the AutoProctor add-on from the Google Workspace Marketplace.
If none of the steps above resolve the issue, contact us at hello@autoproctor.co with a screenshot of the error and we will get back to you.