# AutoProctor Help Center

## Docs

- [Access Answers and Candidate Responses](https://help.autoproctor.co/access-candidate-responses.md): View individual candidate submissions, scores, and responses on AutoProctor for Socratease Quizzes and Google Forms tests.
- [Adding Collaborators to Your Tests](https://help.autoproctor.co/add-collaborators.md): Share test management access with other team members using AutoProctor's collaborator feature.
- [Advanced Settings](https://help.autoproctor.co/advanced-exam-settings.md): Configure login providers, email restrictions, Google Sheets integration, collaborators, and other advanced test options.
- [Archiving and Deleting Tests](https://help.autoproctor.co/archive-and-delete-exams.md): Learn how to archive tests to declutter your dashboard or permanently delete tests you no longer need.
- [Before You Get Started](https://help.autoproctor.co/before-you-get-started.md): Critical requirements for using AutoProctor successfully. Follow these five rules to prevent candidates from losing access or answers.
- [Best Practices for Test Creators](https://help.autoproctor.co/best-practices-for-exam-creators.md): Follow these best practices when administering proctored tests on AutoProctor to ensure a smooth experience for you and your candidates.
- [Blank Page or Grey Screen During Test](https://help.autoproctor.co/blank-screen-during-test.md): Resolve blank page or grey screen issues when loading a proctored test. Usually caused by being signed into the wrong Google account.
- [Booking a Demo](https://help.autoproctor.co/book-a-demo.md): Find out whether you need a demo of AutoProctor and how to get started with the platform.
- [How to Cancel Your Subscription](https://help.autoproctor.co/cancel-subscription.md): Step-by-step guide to cancel your AutoProctor subscription, with answers to common questions about what happens after cancellation.
- [Instructions Page for Candidates](https://help.autoproctor.co/candidate-instructions-page.md): Learn how the pre-test instructions page works, what candidates see before starting a test, and how to add custom instructions.
- [Candidate Login Methods](https://help.autoproctor.co/candidate-login-methods.md): Understand the available login options for candidates taking tests on AutoProctor, including which sign-in methods work with each quiz provider.
- [Cannot Click on Answers in Test Form](https://help.autoproctor.co/cannot-click-answers-during-test.md): Fix the issue where your test form loads but you cannot click on questions or select answers. Usually caused by being signed into the wrong Google account.
- [Contact Us](https://help.autoproctor.co/contact-us.md): Get in touch with AutoProctor support for help with your account, tests, or technical issues.
- [Your First Proctored Test](https://help.autoproctor.co/create-proctored-exam.md): A step-by-step guide to creating, configuring, and sharing your first proctored test on AutoProctor.
- [How to Create a Socratease Quiz](https://help.autoproctor.co/create-socratease-quiz.md): Step-by-step guide to creating your first Socratease quiz on AutoProctor.
- [Device Compatibility](https://help.autoproctor.co/device-compatibility.md): Check which browsers, operating systems, and devices are supported for taking proctored tests on AutoProctor.
- [Does AutoProctor Record Video?](https://help.autoproctor.co/does-autoproctor-record-video.md): Learn how AutoProctor monitors candidates in real time without recording full video sessions, and why this approach is more effective.
- [Editing Your Billing Information](https://help.autoproctor.co/edit-billing-information.md): Learn how to update your credit card, billing address, company name, and other billing details on AutoProctor from the Billing section.
- [Elite Plan Features](https://help.autoproctor.co/elite-plan-features.md): Explore the exclusive features available only on the AutoProctor Elite plan, including API access, question banks, and advanced question types.
- [Enhanced Proctoring](https://help.autoproctor.co/enhanced-proctoring.md): Set up ID card verification, impersonation detection, 360-degree proctoring, session recording, and candidate video recording for advanced anti-cheating protection.
- [Export Results to Excel](https://help.autoproctor.co/export-results-to-excel.md): Download your AutoProctor test results as an Excel spreadsheet for record-keeping, sharing with colleagues, and audit purposes.
- [False 'Switched to Different Application'](https://help.autoproctor.co/false-app-switch-alert.md): Why the 'Switched to different application' violation may appear falsely in reports and why it has negligible impact on Trust Scores during real tests.
- [Frequently Asked Questions](https://help.autoproctor.co/faqs.md): Answers to the most common questions about AutoProctor's proctoring platform, pricing, and capabilities.
- [Feature Comparison by Plan](https://help.autoproctor.co/feature-comparison.md): Compare features across AutoProctor's Standard, Premium, and Elite plans to find the right fit for your assessment needs.
- [AutoProctor Add-On Error](https://help.autoproctor.co/google-forms-addon-error.md): Fix the issue where the AutoProctor Google Forms add-on only shows 'Help' instead of 'Settings' or 'Results'.
- [Cannot See Questions on Google Forms](https://help.autoproctor.co/google-forms-questions-not-visible.md): Understand why questions may not be visible on a Google Form loaded through AutoProctor and how to resolve access restriction errors.
- [Cannot See Response in Google Form](https://help.autoproctor.co/google-forms-response-not-visible.md): Understand why responses may appear on AutoProctor but not in Google Forms, or vice versa. Usually caused by missing one of the two submit buttons.
- [How to Logout of AutoProctor](https://help.autoproctor.co/how-to-logout.md): Steps to log out of your AutoProctor session on mobile and desktop devices so you can switch to a different account.
- [Submit Button: Socratease vs Other Quizzes](https://help.autoproctor.co/how-to-submit-quiz.md): Understand the key differences in how submission works between Socratease quizzes and other quiz types on AutoProctor, and why Socratease eliminates the risk of lost answers.
- [IFrame Query Arguments](https://help.autoproctor.co/iframe-query-arguments.md): Append query parameters to iframe URLs in AutoProctor's Advanced Settings to customize embedded content.
- [Bulk Import Questions from Excel](https://help.autoproctor.co/import-questions-from-excel.md): Import multiple-choice questions from an Excel file into your Socratease quiz.
- [Incorrect Candidate Name in Results](https://help.autoproctor.co/incorrect-candidate-name-in-results.md): Fix incorrect candidate names showing in the results page or Excel export. Names are pulled from the candidate's linked Google or Microsoft account profile.
- [Inviting Candidates via Email](https://help.autoproctor.co/invite-candidates-via-email.md): Generate unique invitation links tied to specific email addresses for controlled test access with email verification on AutoProctor.
- [Invoices and Receipts for Payments](https://help.autoproctor.co/invoices-and-receipts.md): Learn how to access, download, and manage invoices and receipts for all your AutoProctor subscription and credit purchases.
- [Using LaTeX for Math Equations](https://help.autoproctor.co/latex-math-equations.md): Add mathematical equations to your Socratease quizzes using LaTeX syntax.
- [Concurrency - Max Simultaneous Candidates](https://help.autoproctor.co/max-simultaneous-candidates.md): Understand AutoProctor's concurrency limits that control how many candidates can start tests simultaneously within a 60-second window.
- [Maximum Attempts for a Test](https://help.autoproctor.co/maximum-exam-attempts.md): Configure how many times candidates can attempt a test on AutoProctor and understand how attempt tracking works across login methods.
- [Missing Images and Recordings in Report](https://help.autoproctor.co/missing-images-and-recordings.md): Understand why images or audio recordings may not appear in a candidate's test report despite violations being listed, and how to fix it.
- [Missing Random Photos in Report](https://help.autoproctor.co/missing-random-photos.md): Understand why random photos may not appear in a candidate's proctoring report and how the random photo capture system works during tests.
- [Missing Violation Evidence in Report](https://help.autoproctor.co/missing-violation-evidence.md): Learn why some violations in a proctoring report may not have associated evidence files, and understand how this affects Trust Score calculations.
- [No Face or Multiple Faces Detected Incorrectly](https://help.autoproctor.co/no-face-or-multiple-faces-detected.md): Understand why AutoProctor's AI may incorrectly report face detection violations and how to properly interpret these results in proctoring reports.
- [One-Time Subscription for Infrequent Use](https://help.autoproctor.co/one-time-subscription.md): Learn how to use AutoProctor for a single event or infrequent exams without committing to an ongoing subscription by subscribing and cancelling.
- [Payments and Credits Explained](https://help.autoproctor.co/payments-and-credits.md): Understand how payments, subscriptions, and credits work on AutoProctor, including top-ups, test packs, and credit rollover policies.
- [Proctoring Settings](https://help.autoproctor.co/proctoring-settings.md): Configure tab switching detection, camera monitoring, microphone recording, full screen enforcement, and other proctoring options.
- [Purchased Packs Not Showing Up](https://help.autoproctor.co/purchased-packs-not-showing.md): Troubleshoot why your purchased test packs or subscription credits are not appearing in your AutoProctor account, with step-by-step solutions.
- [Question Banks](https://help.autoproctor.co/question-banks.md): Create large pools of questions and serve randomized subsets to candidates using Question Banks.
- [Question Display Mode](https://help.autoproctor.co/question-display-mode.md): Control how questions are displayed to candidates -- all at once, one-by-one with navigation, or one-by-one without navigation.
- [Question Type Availability by Plan](https://help.autoproctor.co/question-type-availability.md): See which Socratease question types are available on each AutoProctor subscription plan.
- [Restrict Test Access by Email Address](https://help.autoproctor.co/restrict-access-by-email.md): Limit who can take your test by restricting access to specific email domains or individual email addresses using Login Restrictions.
- [Restrict Test Access to Specific Candidates](https://help.autoproctor.co/restrict-access-to-candidates.md): Limit test participation to specific candidates on AutoProctor using link distribution, email restrictions, unique invitation links, or platform access controls.
- [Resuming Test Attempts](https://help.autoproctor.co/resume-exam-attempts.md): Understand how AutoProctor handles test resumption when candidates disconnect, close the browser, or leave a test mid-attempt.
- [Resuming Google Forms Tests](https://help.autoproctor.co/resume-google-forms-exam.md): Configure whether candidates can resume Google Forms tests after closing them mid-attempt by managing autosave and auto-resume settings.
- [Share Test Results](https://help.autoproctor.co/share-exam-results.md): Grant other administrators or colleagues access to test results on AutoProctor, including methods for all supported quiz platforms.
- [Showing Results to Candidates](https://help.autoproctor.co/show-results-to-candidates.md): Control when and how candidates see their quiz scores and results in Socratease.
- [Socratease Question Types](https://help.autoproctor.co/socratease-question-types.md): Explore the 13 question types available in Socratease quizzes, from multiple choice to voice input and auto-graded text.
- [Socratease Quiz Settings](https://help.autoproctor.co/socratease-quiz-settings.md): Configure your Socratease quiz with settings for display mode, result visibility, randomization, and more.
- [Quiz Providers](https://help.autoproctor.co/supported-quiz-providers.md): Learn about the quiz platforms you can use with AutoProctor for proctored online tests.
- [Instructions for Taking a Proctored Test](https://help.autoproctor.co/take-proctored-exam.md): Essential instructions for candidates taking a proctored test on AutoProctor, including submit button order, device requirements, and Google account setup.
- [Instructions for Taking a Proctored Socratease Quiz](https://help.autoproctor.co/take-proctored-socratease-quiz.md): Guide for candidates taking a proctored Socratease quiz on AutoProctor. Socratease quizzes are simpler than Google Forms or Microsoft Forms tests.
- [Instructions for Taking a Timed Test](https://help.autoproctor.co/take-timed-exam.md): Essential instructions for candidates taking a timed (non-proctored) test on AutoProctor, including submit button order, Google account setup, and demo test.
- [Instructions for Taking a Timed Socratease Quiz](https://help.autoproctor.co/take-timed-socratease-quiz.md): Guide for candidates taking a timed (non-proctored) Socratease quiz on AutoProctor. Simpler than Google Forms or Microsoft Forms tests.
- [Test is Slow and Laggy](https://help.autoproctor.co/test-slow-and-laggy.md): Troubleshoot slow performance during proctored tests. AutoProctor's real-time video capture and AI analysis require more processing power than typical web applications.
- [Test Stuck at Loading Screen](https://help.autoproctor.co/test-stuck-at-loading-screen.md): Fix tests that are stuck on the loading screen. Learn why device or browser compatibility issues cause loading failures and how to resolve them.
- [Timer Settings](https://help.autoproctor.co/timer-settings.md): Configure test duration, auto-submit behavior, time windows, and buffer time for your AutoProctor tests.
- [Track Your Test Pack Credit Usage](https://help.autoproctor.co/track-credit-usage.md): Monitor how your credits are being consumed across tests and team members using the Usage dashboard in your AutoProctor account.
- [Using Tags](https://help.autoproctor.co/using-tags.md): Organize and filter quiz questions and results using tags in Socratease Quizzes.
- [View Unsubmitted Tests](https://help.autoproctor.co/view-unsubmitted-exams.md): Learn how to identify, view, and manage tests that candidates started but did not submit on AutoProctor.
- [What Does 'Went Offline' Mean?](https://help.autoproctor.co/what-does-went-offline-mean.md): Understand what the 'Went Offline' entry in the proctoring report means, how AutoProctor tracks internet connectivity, and what it implies for test integrity.
- [What Gets Tracked During Proctoring](https://help.autoproctor.co/what-gets-tracked-during-proctoring.md): Learn about the data feeds, detection capabilities, and evidence recording available in AutoProctor's proctoring system.
- [What is a Team on AutoProctor?](https://help.autoproctor.co/what-is-a-team.md): Learn how to create and manage teams on AutoProctor to share billing, pool credits across users, and collaborate on tests with team members.
- [Trust Score](https://help.autoproctor.co/what-is-trust-score.md): Understand how AutoProctor's Trust Score works, how it is calculated, and what constitutes a good score.
- [Where Can I See Proctoring Results?](https://help.autoproctor.co/where-to-find-proctoring-results.md): Access and review proctoring results for your tests on AutoProctor, including Trust Scores, violation details, and candidate-level reports.
- [Where Can I See My Quiz Results?](https://help.autoproctor.co/where-to-find-quiz-results.md): Understand the two types of results available on AutoProctor -- quiz results showing candidate performance and proctoring results tracking integrity.
- [Why Socratease Quiz?](https://help.autoproctor.co/why-socratease.md): Discover why Socratease is a better quizzing tool than Google Forms or Microsoft Forms for online assessments.
- [Write Results to Google Sheets](https://help.autoproctor.co/write-results-to-google-sheets.md): Set up automatic export of AutoProctor test results to Google Sheets so data flows in real time without manual downloads.

## OpenAPI Specs

- [openapi](https://help.autoproctor.co/api-reference/openapi.json)
- [discovery-openapi](https://help.autoproctor.co/skills/mintlify/discovery-openapi.json)
- [analytics.openapi](https://help.autoproctor.co/skills/mintlify/analytics.openapi.json)
- [admin-openapi](https://help.autoproctor.co/skills/mintlify/admin-openapi.json)

## AsyncAPI Specs

- [asyncapi](https://help.autoproctor.co/skills/mintlify/asyncapi.yaml)