1. No File Upload Questions
File uploads are not compatible with AutoProctor. Do not include file upload question types in your Google Forms. All other question formats work as expected.2. Share Instructions with Candidates
Almost all issues candidates face can be avoided if they read and follow instructions beforehand. Share the appropriate instructions page based on your test configuration:| Test Configuration | Instructions to Share |
|---|---|
| Timer only | Timed test instructions |
| Proctoring enabled | Proctored test instructions |
Have your candidates complete a demo test at least 24 hours before their actual exam. This helps them understand the platform and verifies their device is compatible. See Best Practices for Test Creators for the demo link.
3. Click Both Submit Buttons
Candidates must click two submit buttons — first the purple button within the test form (Google Forms, Microsoft Forms) to save their answers, and then the green Submit button within AutoProctor to submit the proctoring session.4. Log Out of Other Google Accounts
Candidates experiencing blank pages, connection errors, or inability to select answers should log out of all their other Google accounts before attempting the test. This resolves the majority of technical issues. For more troubleshooting help, see:5. Maintain Sufficient Test Attempts
AutoProctor requires paid credits to operate. You must ensure your account has enough test attempts available, or candidates cannot load the test. See Payments and Credits for details on purchasing and tracking credits.When you create a Test Admin account, you receive 10 free credits to get started. After using them, you must purchase a subscription.
Related Resources
- Best Practices for Test Creators — Tips for smooth test administration
- Proctored Test Instructions — Share with candidates before the test
- Submit Button Guide — Detailed instructions on the submit process
- Payments and Credits — Manage your test attempt credits
- Device Compatibility — Supported browsers and devices