Why This Happens
When a Google Form is restricted to specific email addresses, it loads in a read-only preview mode for unauthorized accounts. You can see the questions but cannot interact with them. Since AutoProctor embeds the Google Form within its interface, this restriction appears inside the AutoProctor test window.
How to Fix It
Log out of all Google accounts
Visit accounts.google.com/Logout and sign out of all your accounts.
Sign in with the correct account
Sign back in with the Google account that has been granted access to the test. Check with your test administrator if you are unsure which account to use.
If you are unsure which Google account has access, contact your test administrator. They can confirm the email address that was granted permission to take the test.
Related Resources
- Blank Page or Grey Screen — Similar issue caused by wrong Google account
- Cannot See Questions on Google Forms — Google Form access restrictions
- How to Logout — Steps to switch accounts
- Instructions for Taking a Proctored Test — Setup guide with Google Account section
- Device Compatibility — Check supported browsers and devices
- Contact Us — Reach out if you need further help