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If your test displays a blank page or grey screen instead of loading the questions, the most common cause is that you are signed into a Google account that does not have access to the test form.

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Why This Happens

When a test administrator restricts access to specific email addresses, Google Forms blocks anyone signed in with a different account. AutoProctor loads the Google Form within its own interface, so you see a blank or grey screen instead of the form’s own error message.
Blank page displayed when the wrong Google account is active in AutoProctor

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How to Fix It

1

Log out of all Google accounts

Visit accounts.google.com/Logout to sign out of all your Google accounts.
2

Sign back in with the correct account

Sign in with the Google account that has been granted access to the test. This is usually the email address your test administrator provided instructions for.
3

Reload the test

Navigate back to the test link and load it again. The form should now display correctly.
4

Try using Incognito mode

If the page is still blank, open the test link in an Incognito window (Ctrl+Shift+N on Windows or Cmd+Shift+N on Mac). Incognito starts a fresh session without cached accounts or permissions, which often resolves the issue.
For detailed setup instructions before taking a test, see: