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AutoProctor automatically generates an invoice and receipt for every successful payment. This article explains how to access your invoices and answers common questions about billing documents.

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When Are Invoices Generated?

Invoices are generated for two types of payments:
Payment TypeWhen It Happens
Subscription creation and renewalWhen you first subscribe or when your plan auto-renews
Credit top-upsWhen you purchase additional credits through Test Packs
For each payment, an invoice and receipt are automatically emailed to the account holder.
If you are part of a Team, the person who made the initial purchase receives the invoice emails. All Team Admins can also download invoices from the Billing section.

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Downloading Invoices

If you cannot find the invoice email or need to download a copy:
1

Open the Billing section

Click on the Billing link in your left sidebar.
2

Locate the invoice

Scroll to the payment history area. Each payment entry includes a download link for the corresponding invoice.
3

Download the invoice

Click the download link to save the invoice as a PDF to your device.
You can learn more about the Billing section in the Editing Billing Information article.

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Sample Invoice

Below is an example of what an AutoProctor invoice looks like:
Sample AutoProctor invoice showing billing details, line items, and total amount

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Frequently Asked Questions

Check your spam or junk folder. If you are part of a Team, the invoice may have been sent to the Team Admin who made the original purchase. You can also download the invoice directly from the Billing section.
You can update your billing information (company name, address, GST, etc.) from the Billing section, but changes only apply to future invoices. For amendments to an already-issued invoice, email hello@autoproctor.co with the details.
Yes. Invoice records are retained even after your subscription expires. You can access them by resubscribing or by contacting support at hello@autoproctor.co.
AutoProctor generates individual invoices per payment. If you need a consolidated statement, contact support at hello@autoproctor.co with your requirements.