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Cancelling your AutoProctor subscription takes just a few clicks. This guide walks you through the process and answers common questions about what to expect after cancellation.

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Cancel Your Subscription

1

Open the Billing section

From your dashboard, click on the Billing link in the left sidebar.
Billing link highlighted in the left sidebar navigation
2

Click Manage Subscription

In the Plan Details section, click the Manage Subscription button.
Manage Subscription button in the Plan Details section
3

Cancel the plan

Click the Cancel plan button on the right side of the page.
Cancel plan button on the subscription management page
If you are part of a Team, only a Team Admin can cancel the subscription. Regular team members do not have access to billing controls.

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What Happens After Cancellation

TimingWhat Happens
Immediately after cancellingYour subscription is scheduled to cancel at the end of your current billing period. You retain full access until then.
During the remaining billing periodYou and your candidates can continue using AutoProctor. You can still purchase additional credits.
After the billing period endsSubscription status changes to Expired. Candidates cannot start new tests. You lose access to full results. Your credit balance resets to 0.

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Frequently Asked Questions

Yes. The tests you created and their settings are not deleted. However, you cannot access the full results of those tests until you resubscribe.
Yes. While technically you create a new subscription rather than renewing the old one, the effect is the same. You can resume using your account immediately after purchasing a new subscription.
Yes. If your subscription is scheduled to cancel but has not yet expired, you can undo the cancellation. Follow the same steps above to open Manage Subscription and reverse the scheduled cancellation.
Download all results and proctoring reports before your subscription expires. After expiration, you lose access to full test results.