Skip to main content
You update your payment method, company details and billing address in the billing portal, which you open from the Billing page in AutoProctor.
If you are part of a Team, only Team Admins can access and edit billing information. Regular team members do not see Billing in the sidebar.

​
How to Update Billing Information

1

Open the Billing page

Click Billing in the left sidebar.
2

Click Manage subscription

Click Manage subscription at the top right. The billing portal opens in a new tab.
The Subscription & Billing page header with the Manage subscription button
3

Edit your details

In the billing portal, update any of the fields listed below and save your changes.
What the Billing page offers depends on the state of your plan:

​
Editable Fields

Any changes you make only affect future invoices. If you need an amendment on an already-issued invoice, send an email to hello@autoproctor.co with the invoice number and the corrections needed.

​
Keeping Your Payment Method Current

If a renewal charge still fails after several attempts, your subscription is cancelled and your credit balance resets to 0. While a payment is pending, click Clear payment on the Billing page to pay the invoice and keep your plan active.
The Overview tiles on the Billing page, with the next charge date under Renews on
Update your payment method before the date in the Renews on tile to avoid any interruption in service.