> ## Documentation Index
> Fetch the complete documentation index at: https://help.autoproctor.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Quiz Issues on IFrame Tests

> Why issues inside the quiz window come from your quiz provider, not AutoProctor, and what you can do about them.

<Tip>
  Issues inside the quiz frame come from your quiz provider, not AutoProctor. AutoProctor cannot read, modify, or fix anything inside the quiz.
</Tip>

## How Embedding Works

When you create an **IFrame test** on AutoProctor, you provide a URL to your quiz (hosted on JotForm, Typeform, ProProfs, or any other platform). AutoProctor loads that URL inside an **iframe**, a browser window within a window.

Everything inside the iframe comes directly from the quiz provider. AutoProctor wraps the proctoring layer around it but has no access to the quiz content itself.

You know how a blog post can embed a YouTube video? The blog controls the page layout, but the video itself comes from YouTube. If the video is unavailable, the blog cannot fix it. IFrame tests work the same way: AutoProctor is the blog, and your quiz provider is YouTube.

Think of it like a picture frame. The frame (AutoProctor) holds the picture, but it does not control what is printed on it.

<Frame caption="AutoProctor provides the proctoring layer around the quiz. The quiz content is served entirely by the external provider.">
  <img className="rounded-xl" src="https://mintcdn.com/autoproctor/vpO37BhOn674_zwN/images/issues/iframe-embedding-diagram.png?fit=max&auto=format&n=vpO37BhOn674_zwN&q=85&s=1a32d183ce669ec118b1a86677340e42" alt="Diagram showing AutoProctor as the outer frame with the quiz provider content loaded inside an iframe" width="1600" height="1080" data-path="images/issues/iframe-embedding-diagram.png" />
</Frame>

## Common Issues That Come from the Provider

If participants report problems **inside the quiz area**, the issue is almost certainly with the quiz provider.

| Issue                                                | What's Happening                                                                                                                                            |
| ---------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **"Form not found" or blank quiz**                   | The quiz URL changed, the form was deleted, or the provider is experiencing downtime. Check the form on the provider's website directly.                    |
| **Questions not loading or loading slowly**          | The provider is slow or the form is too large. Test the quiz URL in a normal browser tab outside AutoProctor.                                               |
| **Submission errors**                                | The provider rejected the response, often due to required fields, validation rules, or server timeouts. This is configured in the provider's form settings. |
| **"Form closed" or "No longer accepting responses"** | The form creator (or the provider) closed the form. Reopen it in your provider's dashboard.                                                                 |
| **CAPTCHA or login prompts**                         | Some providers require authentication or bot verification. These appear inside the iframe and are controlled by the provider.                               |

<Note>
  Open the quiz URL directly in a new browser tab (without AutoProctor). If the same problem appears there, it is a provider issue, not an AutoProctor issue.
</Note>

## What AutoProctor Can and Cannot Help With

| AutoProctor handles                           | The quiz provider handles                      |
| --------------------------------------------- | ---------------------------------------------- |
| Proctoring (camera, screen, audio monitoring) | Quiz content (questions, answers, scoring)     |
| Test links and access settings                | Form availability, quotas, and response limits |
| Violation detection and evidence              | Submission processing and response storage     |
| Candidate identity and login                  | CAPTCHA, form authentication, and validation   |
| Results and proctoring reports                | Quiz-specific error messages                   |

If you contact us about an issue inside the quiz frame, we will not be able to investigate it because we do not have access to the provider's systems. Contact the quiz provider directly.

## What You Can Do

<Steps>
  <Step title="Test the quiz URL independently">
    Open your quiz URL in a regular browser tab. If the error appears there too, the problem is with the provider.
  </Step>

  <Step title="Check your provider's dashboard">
    Look for response limits, form status, expiry dates, or plan restrictions on your quiz provider's website.
  </Step>

  <Step title="Contact the quiz provider">
    Reach out to the provider's support team with the error message. They control the form and can investigate.
  </Step>

  <Step title="Contact us if the issue is outside the quiz">
    If the problem is with proctoring, the test link, camera access, or anything outside the quiz frame, [contact us](/contact-us) and we will help.
  </Step>
</Steps>

## How to Avoid This Problem with AutoProctor's Own Quizzes

With **IFrame tests**, AutoProctor and the quiz provider are two separate systems. When something breaks inside the quiz, we cannot help because we do not control it.

**[Socratease](/why-socratease)** is AutoProctor's built-in quiz tool. The quiz and the proctoring are part of the same platform, so there is no third-party boundary. If something goes wrong, we can investigate and fix it directly.

## Related Resources

* [Why Socratease?](/why-socratease) - Benefits of using AutoProctor's built-in quiz tool
* [Quiz Providers](/supported-quiz-providers) - All quiz types AutoProctor supports
* [IFrame Query Arguments](/iframe-query-arguments) - Customizing how IFrame quizzes load
* [Contact Us](/contact-us) - Reach out for issues with AutoProctor (not quiz provider issues)