> ## Documentation Index
> Fetch the complete documentation index at: https://help.autoproctor.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Missing Images and Recordings in Report

> Understand why images or audio recordings may not appear in a candidate's test report despite violations being listed, and how to fix it.

If you can see violations listed in a candidate's test report but cannot see the supporting evidence (images or audio recordings), there are two possible scenarios, each with a different cause and resolution.

## Scenario 1: No Images or Recordings at All

If no images or recordings appear despite violations being listed, the evidence recording feature was likely disabled in your test settings.

<Steps>
  <Step title="Check your test settings">
    Navigate to your test's proctoring configuration in the [AutoProctor dashboard](https://www.autoproctor.co/test-admin/home/) and verify that evidence recording is enabled. See [Proctoring Settings](/proctoring-settings) for details on each option.
  </Step>

  <Step title="Enable evidence recording for future tests">
    If evidence recording was disabled, enable it for future tests. Note that this change will not retroactively add evidence to tests that have already been taken.
  </Step>
</Steps>

## Scenario 2: Some Violations Have Evidence, Others Do Not

If some violations show evidence files while others do not, this is expected behavior. AutoProctor stores a fixed number (approximately 20) of images and audio files per test attempt. When violations exceed this limit, not every violation will have an associated evidence file.

| What You See                              | What It Means                                          |
| ----------------------------------------- | ------------------------------------------------------ |
| No evidence files at all                  | Evidence recording is likely disabled in test settings |
| Some violations have files, others do not | Storage limit reached -- normal behavior               |

<Warning>
  **All violations are tracked and affect the Trust Score**, even when evidence files are not stored for viewing. The evidence files are a subset -- they exist so you can review what happened, but the Trust Score calculation considers every detected violation regardless of whether evidence was stored.
</Warning>

## Related Resources

* [Proctoring Settings](/proctoring-settings) -- Configure evidence storage and proctoring options
* [Missing Violation Evidence](/missing-violation-evidence) -- Detailed explanation of evidence storage limits
* [Missing Random Photos](/missing-random-photos) -- Why random photos may be absent
* [Proctoring Results](/where-to-find-proctoring-results) -- How to review proctoring reports
* [Understanding Trust Score](/what-is-trust-score) -- How Trust Scores are calculated
* [Contact Us](/contact-us) -- Reach out if you need further help