> ## Documentation Index
> Fetch the complete documentation index at: https://help.autoproctor.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Blank Page or Grey Screen During Test

> Resolve blank page or grey screen issues when loading a proctored test. Usually caused by being signed into the wrong Google account.

If your test displays a blank page or grey screen instead of loading the questions, the most common cause is that you are signed into a Google account that does not have access to the test form.

## Why This Happens

When a test administrator restricts access to specific email addresses, Google Forms blocks anyone signed in with a different account. AutoProctor loads the Google Form within its own interface, so you see a blank or grey screen instead of the form's own error message.

<Frame caption="Blank page caused by being signed into the wrong Google account">
  <img src="https://mintcdn.com/autoproctor/4X0V8U-BJxC9ZhKN/images/candidate-issues/blank-page-google-account.png?fit=max&auto=format&n=4X0V8U-BJxC9ZhKN&q=85&s=77ad2bb680b5a18c9887a5b67ad32804" alt="Blank page displayed when the wrong Google account is active in AutoProctor" width="1536" height="1024" data-path="images/candidate-issues/blank-page-google-account.png" />
</Frame>

## How to Fix It

<Steps>
  <Step title="Log out of all Google accounts">
    Visit [accounts.google.com/Logout](https://accounts.google.com/Logout) to sign out of all your Google accounts.
  </Step>

  <Step title="Sign back in with the correct account">
    Sign in with the Google account that has been granted access to the test. This is usually the email address your test administrator provided instructions for.
  </Step>

  <Step title="Reload the test">
    Navigate back to the test link and load it again. The form should now display correctly.
  </Step>

  <Step title="Try using Incognito mode">
    If the page is still blank, open the test link in an **Incognito window** (`Ctrl+Shift+N` on Windows or `Cmd+Shift+N` on Mac). Incognito starts a fresh session without cached accounts or permissions, which often resolves the issue.
  </Step>
</Steps>

<Note>
  For detailed setup instructions before taking a test, see:

  * [Instructions for Taking a Proctored Test](/take-proctored-exam) -- Google Account Setup section
  * [Instructions for Taking a Timed Test](/take-timed-exam) -- Google Account Setup section
</Note>

## Related Resources

* [Cannot Click on Answer](/cannot-click-answers-during-test) -- Similar issue caused by wrong Google account
* [Cannot See Questions on Google Forms](/google-forms-questions-not-visible) -- Google Form access issues
* [Test Stuck at Loading Screen](/test-stuck-at-loading-screen) -- Other loading issues
* [How to Logout](/how-to-logout) -- Steps to switch accounts
* [Device Compatibility](/device-compatibility) -- Check supported browsers and devices
* [Contact Us](/contact-us) -- Reach out if you need further help